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Shipping and Returns

Terms and Conditions

  • The following terms and conditions of sale govern all sales of goods or services (collectively, “Goods”) OF Specialty Products Plus or its affiliate (“Seller”) to buyer (“Customer”).

  • Individual State Requirements: Plumbing laws, regulations, and requirements vary from state to state. Please be familiar with laws and plumbing codes for your area and state as we cannot be held responsible for products that do not meet your state’s regulations (such as lead laws, water usage, etc.). In addition, in some cases we will not be able to ship to a state due to existing laws.

  • All Products: All mechanical devices will fail (eventually), and it is the responsibility of the individual to properly maintain their products per the manufacturer’s instructions. All warranties are with the manufacturer.

  • Governing/Controlling Terms.  The terms and conditions contained in Seller’s Credit Application and in this document shall govern this transaction and, except as expressly provided herein, shall supersede any purchase order submitted to Seller by Customer.  All other terms and conditions contained in any prior communication between Customer and Seller, oral or written, including, without limitation, Customer’s purchase order, other than the identity of and quantity of the item(s) being purchased, are null and void and are hereby rejected and shall not be binding upon Seller.  Customer shall have assented to all terms and conditions contained herein if all or any portion of the Goods described herein are shipped or an invoice is presented in connection with said Goods.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Prices.  Except for written job quotations that specifically allow price protection for a certain period of time, all prices are subject to change by Seller without notice.  If prices change, Customer agrees to accept the new prices.

  • Payment Terms.  All accounts are due and payable based upon the terms stated on the applicable invoice of Seller and the remittance address reflected on those invoices. As collateral security for the payment of the purchase price of the Goods, Customer hereby grants to Seller a security interest in and to all of the right, title and interest of Customer in, to and under the Goods, wherever located, and whether now existing or hereafter arising or acquired from time to time, and in all accessions thereto and replacements or modifications thereof.  The security interest granted under this provision constitutes a purchase money security interest under the Uniform Commercial Code.  Customer agrees to assist Seller in taking any action Seller deems necessary or appropriate to perfect and protect Seller’s security interest, including the filing of any financing statements, continuation statements and other documents under the Uniform Commercial Code (or other similar laws) in effect in any jurisdiction with respect to the security interest created hereby.

  • Late Payment.  If a customer is not required to pay upfront and has payment terms and fails to make any payment to Seller when due, Customer’s shop account and/or job accounts with Seller shall become immediately due and payable without notice or demand.  Customer acknowledges and agrees that it will be charged one and one half percent (1 1/2%) per month as a service charge plus up to the maximum interest permitted by law on any unpaid balance that has not been paid by the date due and shall be responsible for any and all costs of collection and enforcement of this provision, including attorneys’ fees and court costs. Customer agrees to promptly pay said service charge and interest.  Any portion of a month shall be deemed a full month for the purpose of calculating any service charge and interest.  Waiver of any service charge or interest for any given month by Seller shall not be deemed a waiver of any future service charges or interest.

  • Taxes.  Customer shall pay, in addition to the prices quoted, all taxes, including, without limitation, sales, use and excise, imposed by any present or future law on the sale or use of the Goods covered thereby, unless Customer provides Seller with an exemption certificate acceptable to the applicable taxing authorities.  Any taxes which Seller may be required to pay or collect under any existing or future law with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the Goods sold hereunder shall be for the account of Customer, who shall promptly pay the amount thereof to Seller upon demand.

  • Risk of Loss. Unless otherwise agreed by the parties in writing, all Goods are shipped F.O.B. point of shipment.  Risk of loss shall transfer to Customer upon tender of Goods to Customer or a common carrier.  On shipments made directly to Customer from the manufacturer, the sale is complete and Seller’s responsibility to Customer ends upon delivery to the common carrier.  Claims for Goods damaged or lost in transit must be made by Customer directly to the carrier and Seller shall have no liability for such claims.  Customer shall assume all risk and liability for all loss, damage or injury to any person or property resulting from the installation and/or use of the Goods.

  • Warranty Disclaimer.  Seller warrants that it has title to the Goods sold.  EXCEPT AS EXPRESSLY SET FORTH IN THIS PARAGRAPH, ALL GOODS AND/OR SERVICES PROVIDED BY SELLER AND ITS EMPLOYEES AND AGENTS ARE PROVIDED “AS IS,” “WHERE IS,” AND “WITH ALL FAULTS.”  SELLER MAKES NO, AND HEREBY DISCLAIMS, WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY, SUITABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE WITH RESPECT TO THE GOODS REFERRED TO HEREIN. CUSTOMER’SSOLE AND EXCLUSIVE WARRANTY, IF ANY, IS THAT PROVIDED BY THE APPLICABLE THIRD PARTY MANUFACTURER, THE TERMS OF WHICH WILL BE FURNISHED UPON REQUEST.

  • Lead Free Goods.  Some of the Goods sold by Seller may contain materials deemed potentially harmful under federal and state legislation.  Customer agrees it is solely responsible for specifying on each purchase order whether any Goods are for potable or non-potable use.  Seller shall not be responsible or liable for any losses or damages sustained by Customer or any other party as a result of misapplication of the Goods by Customer or such other party in violation of applicable law.  This paragraph shall survive the termination of this transaction indefinitely.

  • Indemnification.  Customer shall defend, indemnify and hold harmless Seller and its owners, officers, directors, employees, agents and advisors from and against any claim, loss, damage, suit, cause of action, liability, judgment or expense (including, without limitation, attorneys’ fees and costs), resulting from, arising out of or in connection with any injury, disease or death of persons or damage to or loss of any property, or violation of any applicable laws or regulations resulting from or in connection with the sale, transport, installation or use of the Goods, whether based upon negligence, breach of warranty, strict liability in tort, contract, or any other theory of law.  This paragraph shall survive the termination of this transaction indefinitely.

  • Dispute Resolution/Venue.  Any dispute arising out of this transaction shall be resolved by litigation or binding arbitration (“Dispute Resolution”) at Seller’s sole option.  Such Dispute Resolution shall be conducted at a location selected by Seller and in the event of binding arbitration, by an arbitration service selected by Seller.  A single arbitrator shall preside over the arbitration, and the decision of the arbitrator shall be final and binding upon the parties.  If the parties cannot agree upon a single arbitrator, the procedure of the arbitration service selected by Seller shall be used to select an arbitrator.  All actions arising out of or related to this transaction or the Goods sold hereunder, regardless of form or theory of liability, must be brought against Seller within the applicable statutory period, but in no event more than one (1) year after the date of invoice.

  • Costs of Collection.  If Seller retains or employs attorneys or other agencies in order to secure payment of any sums due from Customer, or otherwise enforce the terms of this document, including, but not limited to, the filing of foreclosure actions on liens filed due to Customer’s failure to make payment, Customer agrees to pay attorney and/or collection fees, costs, arbitrator fees and any and all other related expenses in addition to all sums due.

  • Authority; Personal Liability.  The person(s) executing this document on behalf of Customer hereby represents he/she has authority to execute this document on behalf of Customer and acknowledges if no such authority exists that he/she by executing this document becomes personally liable under its terms.

  • Modification.  The terms and conditions contained herein may not be amended, modified, supplemented, superseded or otherwise altered in any way except by a writing signed by an authorized representative of both Customer and Seller.

  • Non-waiver.  Seller’s failure to insist upon the strict performance of any term or condition herein shall not be deemed a waiver of any of Seller’s rights or remedies hereunder, nor of its right to insist upon the strict performance of the same or any other term herein in the future.  No waiver of any term or condition hereunder shall be valid unless in writing and signed by an authorized representative of Seller.

  • Severability. If any term or provision hereof is held to be illegal, invalid or unenforceable under any present or future laws, regulations, or ordinances of any federal, state, or other government to which this transaction is subject, such term or provision shall be fully severable and the remaining terms and provisions herein shall remain in full force and effect and shall not be affected by such illegal, invalid or unenforceable term or provision.

  • Force Majeure.  Seller shall be excused for the period of any delay in the performance of any obligations when prevented from so doing by causes beyond its control, including without limitation, acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster or casualty), civil commotion, government sanction, blockage, embargo, labor disputes, strike, lockout, inability to obtain any material or services, war (declared or undeclared) or acts of terrorism.

  • You agree to comply with and be bound by terms and conditions of this website.

  • Use of this website is at your own risk.

  • It is your responsibility to ensure products and services on the website meet your requirements.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of The United States of America and the State of New Jersey

  • Dispute Resolution/Venue.  Relating to the website use, any dispute arising out of this transaction shall be resolved by litigation or binding arbitration (“Dispute Resolution”) at Seller’s sole option.  Such Dispute Resolution shall be conducted at a location selected by Seller and in the event of binding arbitration, by an arbitration service selected by Seller.  A single arbitrator shall preside over the arbitration, and the decision of the arbitrator shall be final and binding upon the parties.  If the parties cannot agree upon a single arbitrator, the procedure of the arbitration service selected by Seller shall be used to select an arbitrator.  All actions arising out of or related to this transaction or the Goods sold hereunder, regardless of form or theory of liability, must be brought against Seller within the applicable statutory period, but in no event more than one (1) year after the date of invoice.

  • Entire Agreement. This document constitutes the entire, complete, and exclusive agreement between Customer and Seller with respect to the subject matter hereof and contains all the agreements and conditions of sale.  No course of dealing or usage of the trade shall be applicable unless expressly incorporated herein.

ADDITIONAL SPECIFIC SPECIALTY PRODUCTS PLUS POLICIES

Returns

  • General Returns

    • No Goods shall be returned without Seller’s prior permission and Customer’s proof of purchase. If you need to return something please call (732)380-1188 or email us at info@specialtyproductsplus.com within 5 business days of receiving order to request a return.

    • HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. All Returns MUST be re-packaged in the original packaging, MUST be unused, MUST have the original receipt, and MUST pass re-inspection when received by Specialty Products Plus

    • All returns that we receive that have not been approved by phone or email, and not received within 20 days of you receiving your order will be subject to approval by Specialty Products Plus and will be subject to a 15% restocking fee at the discretion of Specialty Products Plus.

    • Refunds are at the sole discretion of Specialty Products Plus. There will be no refund until SPP receives and inspects the items returned. If the item is in perfect resalable condition and has been received by us within 20 days since your order was received, you will receive a refund.

    • If you made an error and ordered the wrong products (from the items that have listed prices on our web pages; not special quoted products), and wish to return the product; please contact us for instructions. Buyer is responsible for return shipping, handling and insurance amount determined by SPP

    • If the item is deemed returnable and you paid with a credit card or PayPal we will credit that specific account and you will be notified. All other refunds will be paid by check and sent via US Postal Service within 10 business days.

    • You, the buyer, is responsible to pay for shipping and handling in the case of you placing the wrong order. Adequate insurance and tracking is required.

    • In the event that you receive the wrong product: first, notify us within 3 business days of receiving your order. We will then issue return instructions on how and where to return the product. Please do not ship anything back without receiving instructions as we will not accept any returns without prior authorization.

  • Damaged Shipping / defective products:

    • For standard carrier shipments (US Postal Service, UPS, FedEx), you must notify SPP by phone or email of damages (or other problems) within 3 business days of you receiving your products. Additionally, you must notify the carrier ( US Postal Service, UPS, FedEx) within 3 business days. No claims can be made after 3 days of receiving product.

    • At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper’s proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.

    • Defective products may be exchanged within 14 Days of delivery (10 business days). Call or Email us and we will send a return shipping label to your email address. Once the product has been received and inspected we will send you a replacement at no cost to you. In some circumstances we may be able to ship you out another item earlier. Please call (732)380-1188 for more information.

  • **SPECIAL NOTICE**

 

The following products are not returnable, refundable, or eligible for cancelling once ordered:

  • Any electrical or electronic items.

  • Toilet seats.

  • “Special Order” items.

  • Items that have been removed from packaging and installed

 

Shipping

  • Items in stock are shipped within 1-3 days. Orders received after 3:00pm EST are shipped on the next business day. In the event that your item is out of stock or on back order, you will be promptly notified.

  • Shipments not received must be traced by the carrier BEFORE a new item can be shipped out to you.

  • Larger shipments may be dropped shipped directly from the manufacturer.

  • All packages that are refused delivery or are delivered back to our warehouse because of an undeliverable address will incur a return handling fee of $12.00.

  • All orders over $100.00, shipped via FedEx, may require signature release from FedEx.

  • All order re-routing may be subject to a charge from the carrier or from SPP.